The Healing Pelvis Pelvic Floor Therapy & Wellness

Terms for Communications,
Use of Information, and Privacy Policy


Last updated: January 3, 2026

Effective Date: January 3, 2026

By submitting an intake form, contact form, or by otherwise contacting The Healing Pelvis Pelvic Floor Therapy & Wellness directly, I confirm that I have read, understood, and agree to the Terms and Conditions and Privacy Policy outlined below, which cover communication and the preliminary use of my information.

Terms for Use of Information

I agree to the terms below regarding my information and care with The Healing Pelvis Pelvic Floor Therapy & Wellness, its owners, and its occupational or physical therapists.

Storage, Confidentiality, and Use of Information for Care

I understand that The Healing Pelvis will keep my personal information and records strictly confidential. This information will be securely stored on our Electronic Medical Record (EMR) system, PTEverywhere. This information will not be released without my explicit permission, except as required for my direct care or as mandated by law.

Purpose of Use

It is understood that my personal information may be used in the context of:

  • Patient registration

  • To obtain relevant medical records from former practitioners.

  • In conversations with colleagues for professional opinion/care.

  • Insurance purposes.

  • To pursue collection of unpaid bills.

  • De-identified general research purposes.

  • For other reasons directly related to my care at The Healing Pelvis

Methods of Communication

I consent to be contacted for purposes directly related to my treatment, scheduling, and billing via the following channels. I understand that email, phone calls, and text messages are generally non-secure methods and accept the minimal privacy risk inherent in them for convenience.

  • Email: For general administrative, scheduling, and billing communications.

  • Phone Calls: For scheduling changes, treatment clarification, and urgent follow-up.

  • Text Messages (SMS/MMS):

    • Scope & Purpose: I authorize The Healing Pelvis Pelvic Floor Therapy & Wellness to send me text messages to the phone number(s) I have provided for the following purposes only: appointment confirmations and reminders, urgent scheduling changes or cancellations, and non-clinical, logistical follow-up, as well as marketing and offers.

    • PHI & Privacy: I understand that text messages are not encrypted and should not contain Protected Health Information (PHI) or complex medical advice. I accept the risk of receiving routine logistical texts.

    • Consent to Receive: By providing and using my phone number, I give my explicit consent to receive these automated text messages.

    • Frequency: Message frequency will vary based on my appointments and scheduling needs, typically not exceeding 5-10 messages per week.

    • Rates: Message and Data Rates may apply, as determined by my mobile carrier.

    • Opt-Out: I understand that I can reply STOP at any time to opt-out of all future text messages from The Healing Pelvis Pelvic Floor Therapy & Wellness. If I opt-out, I will revert to receiving appointment reminders via automated messaging from PTEverywhere.

    • If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at 323-736-1893

      Additional Options: If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

  • Social Media/Messaging Apps (e.g., Instagram DM, Facebook Messenger): Only if I initiate communication via this platform and/or explicitly consent to follow-up via the same platform. Communication will transition to more secure methods (like phone or email) for complex medical or billing discussions.

Privacy Policy

Our Commitment to Your Privacy

The Healing Pelvis Pelvic Therapy & Wellness is committed to protecting the confidentiality and security of your protected health and personal information. This section outlines my rights regarding the collection, use, and disclosure of this information.

Data Use Commitment

Crucially, The Healing Pelvis Pelvic Therapy & Wellness will not sell, rent, or share your personal information, contact details, or health information with any third parties for the purpose of marketing or solicitation. Your data is used exclusively for your care, scheduling, billing, and the internal operations of the clinic as outlined in these terms.

1. Information We Collect

a. Personal Information You Provide

We may collect personal information that you voluntarily submit, including but not limited to:

  • Your name

  • Email address

  • Phone number

  • Mailing address

  • Appointment or booking details

  • Health or treatment-related information when provided by you for services or forms

This information is collected when you:

  • Fill out forms (e.g., contact or booking forms)

  • Subscribe to our newsletter or updates

  • Communicate with us by email, phone, or other means

b. Automatically Collected Information

When you visit the Site, we may automatically collect certain information about your device and usage, such as:

  • Your IP address

  • Browser type

  • Operating system

  • Pages you visit

  • Date and time of visit

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for purposes such as:

  • Providing and managing our services

  • Responding to inquiries and appointment requests

  • Sending newsletters and updates (only if you opt in)

  • Improving our website functionality and user experience

  • Complying with legal obligations

We do not sell your personal information to third parties. 

3. Third-Party Services

We may use third-party service providers (e.g., analytics tools, hosting providers, email services) to support our operations. These providers may collect information on our behalf, and each such provider has its own privacy practices.

Examples include:

  • Analytics services (e.g., Google Analytics)

  • Email marketing platforms

  • Website hosting services

  • SMS Consent: SMS consent and Phone number won't be shared or sold to any third party or affiliates for marketing purposes 

We encourage you to review the privacy policies of these third-party services. 

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Track how you use the Site

  • Remember your preferences

  • Improve Site performance

You can control cookie settings through your browser, but disabling cookies may affect your experience. 

5. Data Security

We implement reasonable technical and organizational safeguards to protect your personal information against unauthorized access, disclosure, or loss. However, no method of transmission over the Internet or electronic storage is completely secure.

6. Your Rights

Depending on your location, you may have certain rights regarding your data, such as:

  • The right to access or correct your information

  • The right to request deletion

  • The right to opt out of marketing communications

  • The right to limit certain uses of your data

To exercise these rights, please contact us using the details below.

7. Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects when changes were made. Continued use of the Site after changes become effective means you accept the updated policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact: thehealingpelvis@gmail.com

Data Breach Notification

I understand that The Healing Pelvis will notify me immediately if there is a breach of my unsecured protected health information as required by law.